Frequently Asked Questions
Everything you need to know about Wholesome's fresh delivery and quality standards.
How do you ensure the freshness of perishable products during shipping?
We use eco-friendly insulated packaging and recyclable gel packs to maintain optimal temperatures. All perishable orders are shipped via expedited delivery to ensure they arrive at your doorstep in peak condition.
Where do you source your ingredients from?
At Wholesome, we prioritize local farmers and sustainable producers. 90% of our produce is sourced from certified organic farms that practice regenerative agriculture to ensure the highest nutritional value.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our website features easy-to-use filters for Gluten-Free, Vegan, Keto, and Nut-Free diets. Detailed ingredient lists and allergen warnings are provided on every product page.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive an email and SMS with a tracking link. For local deliveries, you can view the live progress of your courier as they approach your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.